Tobira Holdings Co., Ltd. ("we," "our," or "us") considers the protection of your personal information a serious responsibility. We comply with all laws and regulations regarding the protection of personal information and handle your personal information appropriately in accordance with the following Privacy Policy.
1. Definition of Personal Information
In this policy, "personal information" refers to information about a living individual that can identify the specific individual by name, date of birth, or other description (including information that can be easily collated with other information and thereby identify a specific individual).
2. How We Collect Personal Information
We may collect your personal information through the following methods:
- Accommodation reservation or inquiry forms
- Email correspondence
- Telephone or fax communication
- During your stay at our facilities
- Survey responses
- Website browsing (using technologies such as cookies)
3. Types of Personal Information We Collect
The personal information we may collect includes:
- Contact information such as name, address, phone number, and email address
- Basic information such as date of birth and gender
- Payment information such as credit card details
- Reservation information and stay history
- Preference and health information such as dining preferences and allergies
- Inquiry contents
- Survey responses
4. Purposes of Using Personal Information
We use the collected personal information for the following purposes:
- Confirming and managing reservations
- Providing services to guests
- Responding to inquiries
- Communicating with guests
- Analyzing information to improve our services
- Informing about new services or special offers (with your consent)
- Fulfilling legal obligations
5. Disclosure to Third Parties
We will not disclose your personal information to third parties except in the following cases:
- When we have your consent
- When required by law
- When necessary for the protection of human life, body, or property
- When particularly necessary for improving public health or promoting the healthy growth of children
- When necessary to cooperate with a national or local government agency or a person commissioned by such an agency in executing affairs prescribed by laws and regulations
6. Management of Contractors
We may outsource the handling of personal information. In such cases, we will exercise necessary and appropriate supervision over contractors to ensure the security management of personal information.
7. Security of Personal Information
We implement appropriate security measures to prevent the leakage, loss, or damage of personal information and strive to ensure the secure management of personal information.
8. Use of Cookies
Our website uses cookies to improve user experience and our website. You can reject cookies through your browser settings, but some functions of the website may not work properly in that case.
9. Your Rights
You have the right to request disclosure, correction, suspension of use, or deletion of your personal information held by us. For request procedures, please contact us using the information provided below.
10. Children's Personal Information
We do not intentionally collect personal information from individuals under the age of 16 without parental or guardian consent.
11. Changes to this Privacy Policy
We may modify this Privacy Policy as necessary. The modified Privacy Policy will be effective from the time it is posted on this website.
12. Contact Information
For inquiries regarding the handling of personal information, please contact:
Tobira Holdings Co., Ltd.
1-21-1 Chuo, Matsumoto City, Nagano 390-0811, Japan
Phone: +81-263-31-3939
Email: info@tobira-group.com
Established: April 1, 2023
Last Updated: April 1, 2023